Business Process Reengineering - YSJ Group Consulting

Diagnose inefficiencies, design smarter workflows, and build scalable operations

We help organisations simplify complexity by identifying operational pain points and redesigning processes for efficiency, agility, and growth. Our approach goes beyond mapping — we align people, technology, and policy to deliver tangible improvements that reduce waste, speed up delivery, and increase accountability.

Using tools such as Visio, Miro, IBM Blueworks, and Power Platform, we document your current state, co-design optimal future processes, and support implementation across teams. From frontline services to back-office operations, we help you build workflows that are future-proof and automation-ready.

What We Deliver

Discovery & Diagnostic Reviews
Conduct end-to-end operational assessments to uncover inefficiencies, overlaps, risks, and process pain points.

As-Is and To-Be Process Mapping
Visualise current workflows and design improved future-state processes using industry-standard tools.

Process Optimisation & Lean Redesign
Eliminate non-value-adding steps, reduce delays, and streamline decision-making using Lean and Six Sigma techniques.

Automation Readiness Assessments
Identify where automation can be applied — and where it shouldn’t — based on impact, complexity, and ROI.

Standard Operating Procedure (SOP) Development
Create clear, user-friendly SOPs aligned with your policies, compliance needs, and training goals.

Workflow Design & Implementation
Support teams in embedding new processes through training, process champions, and rollout support.

Internal Controls & Risk Reduction
Strengthen accountability, segregation of duties, and audit trails through process reengineering.

Change Enablement & Adoption
Engage staff at all levels to co-own process improvements and reduce resistance to change.

Typical Use Cases

Redesigning manual or paper-based operations for digitisation

Improving handovers between departments and reducing service delays

Building SOPs for regulatory readiness (e.g. ISO, GDPR, AML)

Preparing processes for RPA, Power Automate, or CRM system rollout

Documenting unwritten or legacy workflows during organisational restructuring

Who We Support

Public sector: Ministries, local authorities, and agencies undergoing operational reform

Financial services: Compliance-heavy teams looking to reduce manual processes

Healthcare: Streamlining clinical pathways, admin processes, and patient flows

Education & Non-profits: Improving efficiency across student services or programme delivery