Hours: Mon - Sat: 10.00 AM - 4.00 PM

YSJ Group Consulting empowers organisations to realign strategy, optimise operations, and upskill teams through expert-led consulting, digital enablement, and transformational training.

Management & Operational Excellence - YSJ Group Consulting

Build confident, capable, and results-oriented managers ready to lead high-performing teams.

This track helps managers sharpen execution, strengthen communication, and manage people, projects, and priorities with clarity. Suitable for:

First-time to mid-level managers

Team leaders and supervisors

Department heads seeking structured leadership tools

Public and private sector professionals

Make the leap from contributor to confident team leader.

This course equips new managers with practical tools for managing people, setting expectations, and driving performance from day one.

Key Modules

  1. Transitioning from Peer to Leader
  2. Structuring 1-to-1s & Team Meetings
  3. Setting Goals & Managing Performance
  4. Emotional Intelligence & Trust Building
  5. Avoiding Common First-Time Manager Mistakes
  6.  

Master the art of accountability and motivation.

Learn how to hold structured conversations around expectations, growth, and performance while managing underperformance and celebrating wins.

Key Modules

  1. Setting SMART Goals & Role Clarity
  2. The Science of Motivation
  3. Giving Constructive Feedback (SBI & COIN Models)
  4. Managing Underperformance with Confidence

Enable others to grow while delivering stronger outcomes.

Develop your ability to empower, coach, and stretch your team through smart delegation and development planning.

Key Modules

  1. Levels of Delegation & Accountability
  2. Coaching Techniques (GROW & CLEAR Models)
  3. Identifying Strengths and Skills Gaps
  4. Talent Development & Succession Basics
  5. Building a Learning-Oriented Team Culture

Influence across functions and manage competing demands.

Ideal for managers balancing delivery with stakeholder expectations. Learn how to plan around complexity and drive cross-functional alignment.

Modules

  1. Mapping Stakeholders & Influence Tactics
  2. Prioritisation Models (Eisenhower, MoSCoW)
  3. Setting Boundaries & Managing ‘Up’
  4. Collaborative Communication
  5. Planning with Limited Resources

Reduce tension, resolve disputes, and rebuild trust.

Practical frameworks and real-life roleplays help managers resolve interpersonal friction and de-escalate team issues calmly and professionally.

Modules

  1. Sources of Conflict & Escalation Prevention
  2. Assertiveness vs. Aggression
  3. Mediation Techniques for Managers
  4. Dealing with Difficult Personalities
  5. Restoring Trust Post-Conflict

Plan, allocate, and execute work effectively

Gain practical tools for task breakdown, timeline mapping, resource planning, and managing execution under constraints.

Modules

  1. Project & Operational Planning Basics
  2. Capacity & Resource Mapping
  3. Dependencies & Milestones
  4. Problem-Solving & Bottleneck Removal
  5. Daily/Weekly Execution Routines

Lead frontline teams to deliver exceptional service.

Perfect for team leads in retail, logistics, hospitality, or customer service environments.

Modules

  1. Designing the Ideal Customer Journey
  2. Leading by Example on the Frontline
  3. Real-Time Service Recovery Techniques
  4. Internal Escalation Protocols
  5. Coaching for Service Standards
Training & Development
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